We hope that you are happy with your Pixies Acre purchase. Occasionally however, we understand that you may want to return items. Refunds are allowed for unused merchandise in a new and saleable condition only, within 7 working days of receipt of your item (for UK customers) or 20 days (for overseas customers), less the cost of shipping and handling charges. SPECIAL ORDERS ARE NOT REFUNDABLE.
If you are not entirely satisfied with your purchase please contact us by email at firstname.lastname@example.org to explain the nature of your return. Once your return has been agreed, please pack the relevant item securely, a send it to us so that we receive it within 7 working days after the day of the date that the item was delivered to you (or 20 days for overseas customers).
We recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive the returned item we will refund the relevant part of the purchase price for that item via the PayPal system less a restocking fee of £2.