Pixies Acre ships widely throughout Europe and all over the World*. We have sourced a range of services to ensure that you can select the most economical service and a speed of delivery to suit your requirements.
*We are unable to ship to some countries due to customs restriction.
Do you ship to my Country?
To find out if we ship to your Country, select a product then add it to cart. When you proceed to check out the cost of shipping will be visible for your selected country. If no shipping costs are displayed, we may still be able to deliver to your location, so please get in touch and we will do our best to accommodate you.
Which carriers do we use?
We have sourced a range of services to ensure that you can select the most economical service and a speed of delivery to suit your requirements.
For small items we use Airsure from Royal Mail. This is a fully trackable Service from the time of posting up to the point of delivery at your door.
For larger parcels we use:
- My Hermes
How much will it cost?
All shipping costs are based on weight. All our products have been weighed so when you check out the system will automatically calculate the most economical shipping costs for you based on the country you live in and the weight of the item(s) you are buying. In most cases you will be able to select the shipping service you would like us to use. If no shipping costs are displayed, then we will not be able to ship products to you so please empty your cart.
How long will my parcel take?
We always try to ship your order the same day (if you place your order before 2pm GMT) or the next working day after you place your order. On the day your parcel is dispatched we will email you to let you know that it is on its way. If there is a tracking number we will supply this to you in the email.
Typical delivery times*
- Royal Mail International Signed for – approx. 7 – 10 working days
- Royal Mail – Airsure normally takes around 5 – 7 days to deliver.
- Interlink – 2 to 4 weeks
- ParcelForce – 3 – 28 days
*Delivery times are approximate and cannot be guaranteed. Deliveries around the Christmas period and during adverse weather conditions can take a little longer and are beyond our control.
Can I track my order?
When you check out of the cart you will be asked to select a shipping option. If you have selected one of the tracked services we will email you with the tracking number on the day your parcel is sent with details of how to track your parcel.
Will I have to pay Customs Duties?
All parcels being shipped from the UK to outside the EEA are subject to customs inspection and control at the port of entry. International Buyers should be aware that they are responsible for any import and excise duty, clearance fees and VAT which may be charged on arrival in their country.
What should I do if my parcel does not arrive?
If your parcel does not arrive when you expect it to, the first thing we recommend you do is to check with your local sorting office as sometimes the post office has attempted delivery when you were out and your parcel is waiting there for you to collect. Normally they will leave a calling card explaining how and where to collect your delivery, but sometimes this doesn’t happen. If you have used a recorded or tracked delivery service the postman will not leave your parcel without first getting a signature. If the parcel remains uncollected for longer than 3 weeks, it will normally be returned to the sender, but this can take a long time to arrive back with us. If this happens we can arrange re-delivery for an additional fee.
If you have selected Interlink or Parcel Force you should note that the delivery driver will not leave a parcel with out a signature. Please check respective tracking service to see if any information has been update about the status of your delivery.
Interlink will normally contact you by email or text the day before delivery to confirm the delivery. They will only attempt to delivery your parcel twice and then they will return your to us. Parcel Force will attempt to deliver your parcel only once and then you will be asked to collect it from the local depot. Uncollected parcels will eventually be returned to the sender, however this can take a long time to arrive back with us so don’t leave it too long. If this happens, we can arrange re-delivery for an additional fee.
If you are concerned that your delivery has gone missing, please contact us immediately and we will do our best to find out where your parcel is and when it is likely to be delivered. We will first ask you to confirm the delivery address supplied with the order is correct, then we will try to trace your delivery. We regret that we are unable to replace goods that have been posted to an incorrect address provided during the checkout process.
Delivery by courier and our Royal Mail are usually extremely reliable, however in the unlikely event that your parcel cannot be traced, then Pixie Acre will either send a replacement item (if available) or process a refund of your purchase as appropriate.
Where don't we deliver?
– We do not deliver to P.O. boxes
– Unfortunately we are unable to deliver to certain Countries due to customs restriction, These Countries include. Europe: Bosnia: Croatia; Latvia; Lithuania; Romania; Serbia; Estonia. Rest of World: Syria; Afghanistan; Iran; Iraq