We have sourced a range of postal services to ensure that you receive your purchase as economically and as quickly as possible. You can select the service and a speed of delivery that best suits your requirements.
FAQs
Which carriers do we use?
We have sourced a range of postal services to ensure that you receive your purchase as economically and as quickly as possible. You can select the service and a speed of delivery that best suits your requirements.
For small items we use the Royal Mail standard and recorded services. For small and larger parcels we use the following courier companies:
My Hermes, Parcelforce and Interlink Direct.
How much will it cost?
All shipping costs are based on weight. All our products have been weighed so when you check out the system automatically calculates the most economical shipping costs for you based on the location of the delivery address and the weight of the item(s) you are buying. In most cases you will be able to select the shipping service you would like us to use. If your basket total is more than £100 then you will qualify for FREE delivery to a UK Mainland address.
PLEASE NOTE: Postage rates on check out reflect deliveries to the mainland of UK, Scottish Highlands, Shetland Islands and Isle of Man only. Customers in Isle of Wight, Isles of Scilly, Northern Ireland or other Scottish Islands, should proceed to check out as normal and we will contact you regarding the additional postage required for your area.
How long will my parcel take to arrive?
We always try to ship your order the same day (if you place your order before 2pm GMT) or the next working day after you place your order. On the day your parcel is dispatched we will email you to let you know that it is on its way. If there is a tracking number we will supply this to you in the email. Depending on the service you chose at check out, your parcel should normally be with you between 2-4 days after dispatch.
Typical delivery times*
- Royal Mail 1st Class – approx.1 – 2 working days
- Royal Mail 2nd Class – approx. 2 – 3 working days
- My Hermes – 3 working days
- ParcelForce – 1 or 2 days / 24 or 48 hours
*Delivery times are approximate and cannot be guaranteed. Deliveries around the Christmas period and during adverse weather conditions can take a little longer and are beyond our control.
If you require your parcel urgently we can obtain a quote for a same day or next day delivery. Please contact us for the price if you require expedited shipping.
Can I track my order?
When you check out of the cart you will be asked to select a shipping option. If you have selected one of the tracked services we will email you with the tracking number on the day your parcel is sent with details of how to track your parcel.
What should I do if my parcel does not arrive?
If your parcel does not arrive when you expect it to, the first thing we recommend you do is to check with your local sorting office as sometimes the post office has attempted delivery when you were out and your parcel is waiting there for you to collect. Normally they will leave a calling card explaining how and where to collect your delivery, but sometimes this doesn’t happen If you have used a recorded delivery service the postman will not leave your parcel without first getting a signature. If the parcel remains uncollected for longer than 3 weeks, it will normally be returned to the sender, but this can take some time to arrive. If this happens we can arrange re-delivery for an additional fee.
If you have selected My Hermes or Parcel Force you should note that the delivery driver will not leave a parcel without a signature. Please check respective tracking service to see if any information has been updated about the status of your delivery.
Interlink will normally contact you by email or text the day before delivery to confirm the 1 hour timeslot for delivery. They will only attempt to delivery your parcel twice and then they will return the item to us. We can arrange re-delivery for an additional fee.
If you are concerned that your delivery has gone missing please contact us immediately and we will do our best to find out where your parcel is and when your parcel is likely to be delivered. We will first ask you to confirm the delivery address you supplied with the order is correct then we will try to trace your delivery. We regret that we are unable to replace goods that have been posted to an incorrect address provided during the checkout process.
Delivery by postal services and courier is usually extremely reliable, however in the unlikely event that your parcel cannot be traced, then Pixie Acre will either send a replacement item (if available) or process a refund of your purchase as appropriate.
Where can't we deliver?
PLEASE NOTE: Postage rates on check out reflect deliveries to the mainland of UK, Scottish Highlands, Shetland Islands and Isle of Man only. Customers in Isle of Wight, Isles of Scilly, Northern Ireland or other Scottish Islands may need to pay additional charges depending on the carrier. You should proceed to check out as normal and we will contact you regarding the additional postage required for your area if required.
We do not deliver to P.O. boxes
